A tailored approach to assisting clients
Initial consultancy meeting with the client to establish what the needs, requirements and objectives are. It’s important to establish a good rapport between the client and the consultant at this point in order to make sure that the future collaboration will work. If both parties are happy to continue the following steps should take place:
- Visit to the site/s as a mystery customer or infiltrate as a new member of the team (depending on circumstances, time frames and budget) to establish current state of the business
- Full assessment of the team and the venue ( depending on access level authorized by the client)
- If any additional information is necessary the client needs to provide on request
- Presenting a report with the findings
- Recommending action plan for achieving the clients objectives
At this point on a second meeting, after presenting all relevant information the client can decide whether or not he/she wishes to proceed further with the proposed action plan.
Services provided
- Inside and out assessment, report and corrective action plan
- Recommendation and implementation of structure and organization – right people in the right job
- Introduction and implementation of internal policies and procedures
- Preparation of practical manuals tailored specifically to the operation’s needs
- Creating company culture code, mission statements, core values and ethics
- Food and Hygiene inspections followed by a report and recommended action plan
- Kitchen Control System
- Inventories and stock controls
- Menu composition, product selection and pricing
- Food and drink presentation and consistency in service
- Routine and attention to detail – what makes the difference in the customer service
- Reception and front of desk training, data protection
- Time management and multiskilling
- Team building and motivating
- How to interview and select the right team members
- How to train/retrain a waiter
- From a waiter to a supervisor
- How to manage a manager
- Leadership and management skills
- Product and equipment knowledge
- Security weak points and Ethics
- Importance of marketing in conjunction with the right offers and promotions
- Change – keeping up on top and staying ahead of competitors
- Consultancy for new businesses
- Project management and setting up new venues
- Training and coaching on different levels of the business – teams, supervisors, managers, owners etc.
- Tricks of the trade
- Follow up and results
Please note that this list is not exhausted and the points above may involve different methods of training, different length of time for delivering and implementation. (training can be delivered in English and Spanish)
If you would like to take this opportunity and enquire further about our services please do not hesitate to contact DINSPIRED on 0035057785000!