Know your business inside and out

All business owners are dedicated and love what they do, otherwise they will not be investing time and energy to make their ideas work. However this kind of love can make them short-sighted and prevent them from seeing what the real state of their customer service, products, quality, standards, delivery and success is!

We offer a free initial assessment of your business inside and out. With over 23 years of experience in the hospitality & retail industry in different countries (England, Spain, Gibraltar and Eastern Europe) we can provide an unbiased, wide cultural and broadminded perspective on your product. We can present some truths that you may have never thought, would exist in your own business.

How to train your team

While it may seem like a no brainer that people are your best asset and the success or failure of a business largely depends on the quality of the talent pool, still lots of employers neglect the importance of staff training.

Some close their eyes, cross fingers and hope for the best. Unfortunately in the long run this ends up costing them money.

In order to achieve service quality, employees have to be trained and qualified to understand and fulfill the customers’ needs, otherwise they will fail. To accomplish successful training they must commit to the process. Unfortunately commitment nowadays is very difficult to acquire. The stressful daily rhythm, social media, fast developing technology and the forever growing consumer’s mentality has left people distracted, empty, disappointed and frustrated.
To engage teams through motivation and positive attitude, the employer must first achieve commitment and loyalty which is the terrain we are looking for successful training and further development.
We offer training, coaching and mentoring for all areas such as selection, interviewing, creating positive team work, loyalty, motivating through personal objectives, commitment, feeling of belonging as part of the business and more. We offer one to one training and coaching sessions for supervisors, assistant managers, managers and senior level personnel.

Staff training benefits the business as well as the customers, the management and last but not least the employee. Well trained teams will show responsibility, professionalism, specialism for successful job performance. Investing in your team will build loyalty, commitment and promote positive attitudes. Motivated employees will produce more for you and themselves. We can help you achieve all this!

Follow up and stay on top 

We can make sure your team stays exactly where you want it! To create the dream team is hard enough but to keep it going is even harder.
Teams can be structured, trained and organised at any point as long as its not too late for the business success. Organisations that desire to have structure and training implemented from the very beginning will need a lot less time and effort to achieve their dream team. Others that already have their teams and work practices established, will take longer and may be painful in some cases where team members may be not suitable for the roles they are in.
Once the business feels all objectives are met, the last stage is the maintenance of the created product – customer’s service, quality, positive attitude and motivated team. We can provide follow up support, training, assessments and help you stay on top of your achieved standards.

Looking forward to hearing from you soon….